Lighthouse Lessons

Refresh Your Client Service Playbook at Year‑End: Processes Every Advisory Firm Must Reevaluate

Refresh Your Client Service Playbook at Year‑End: Processes Every Advisory Firm Must Reevaluate

East Coast Coaching
Published on: 02/11/2025

Advisory firms: use year‑end to refresh your client‑service processes and ensure highest service standards, scalability, and client satisfaction heading into the next year.

Year-End Planning
How to Communicate Market Updates Without Losing Client Trust

How to Communicate Market Updates Without Losing Client Trust

East Coast Coaching
Published on: 02/11/2025

During volatile markets, your clients do not want a data dump. They want direction. Learn how to communicate updates that calm nerves, build confidence, and strengthen long-term loyalty.

Client Service and Sales Skills
Ghosted by a Prospect? Use This Re-Engagement Message

Ghosted by a Prospect? Use This Re-Engagement Message

East Coast Coaching
Published on: 02/11/2025

Ever had a great conversation with a prospect who seemed ready to move forward, but then vanished? You’re not alone. Here’s how to revive those conversations without sounding desperate or spammy.

Client Service and Sales Skills
7 Discovery Questions That Make Prospects Open Up Fast

7 Discovery Questions That Make Prospects Open Up Fast

East Coast Coaching
Published on: 02/11/2025

Want prospects to trust you faster? Stop interrogating them with data questions and start asking the kinds of questions that unlock real motivation.

Client Service and Sales Skills